Welcome to the Le Sapphire website. This website is owned by IBC Online Services Limited, a company registered in Hong Kong whose registered office is at 811 Tsimshatsui Centre, 66 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong SAR. We use the terms “we”, “our” and “us” throughout our terms and conditions and our customer service pages to refer to IBC Online Services Limited.
We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using our website, you signify your agreement to be bound by these terms and conditions. If you do not agree with these terms and conditions, you should not use our website.
Third Party Suppliers
Some of our products and services are supplied by our third party suppliers and when you purchase products or services from those suppliers, their terms and conditions will apply
Third Party Links
The Site may include links to other websites or resources that are not operated or prepared by IBC Online Services Limited. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
IBC Online Services Limited is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.
Acceptance of Your Order
Your order on our website constitutes an offer to us to purchase the goods and or services in your basket for personal usage or consumption, and we will do our utmost to fulfil this order to the service levels you expect. So as to meet our service commitment to you, we will store your order and necessary personal details and address in line with our Privacy Policy.
Products are subject to availability and in the event that we are unable to supply the products, we will inform you of this as soon as possible. If you have already paid for the products we will give you a full refund.
We will not accept your order until such time that you are emailed to say that the products you have ordered have been dispatched, are ready for collection or, in respect of any services, begun. Once you receive such an email, we will be contracted to you, and your contract will be concluded upon delivery of the products or completion of the services.
Any products or services on the same order that we have not yet confirmed via email will not form part of that contract and will form part of a separate contract when the remaining products have been dispatched, are ready for collection or, in respect of any services, begun. Placing an order does not constitute a contract with us until we confirm the products as dispatched, ready for collection or services begun.
We reserve the right not to accept your order for any reason whatsoever, including, but not limited to, payment problems, product availability and product price or description error.
If, for any reason, there is a problem with collecting payment after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.
International Delivery
Customs & Duties
Deliveries outside of Hong Kong are subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies. Import duty or formal customs entry may apply to all products purchased from us. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises.
Import Restrictions
Please note that many countries have import restrictions on certain products or materials. You are responsible for checking with the local customs authorities before placing an order for international delivery. We are unable to offer you any assistance in this regard. It is advisable to keep your total basket value below the customs duty threshold of the destination country. Please check thresholds and duties for the international delivery address before placing an order. You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Warranties & Manuals
Please also note that for international deliveries: any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages and the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements.
Online Refund & Returns Policy
IBC Online Services Limited maintains a 30-day return policy. If for any reason you are not 100% satisfied with your purchase, you can return your order for a full refund or exchange.
- You can return your order for up to 30 days from the purchase date
- Products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging
Please note that we will not be able to provide a refund on any shipping fees charged for the original order.
Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.We may instead return your goods to you. Prior to sending it, you will be charged for all costs in respect of returning such goods (e.g. postage or courier charges).
We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned in error. We recommend that you return goods via a recorded delivery service and retain the proof of postage.
In the event that we return your goods to you for any of the above reasons and you do not accept return of the goods, we reserve the right to destroy the goods.
Non-Refundable Items
Please note that due to hygiene reasons, the following products are excluded from our return policy:
- All earrings
- All lingerie (including women’s shapewear and body shapers) and underwear
- Sports bras
- All swimwear
- All socks
Liability
To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether expressed or implied, in relation to our website, goods and services. This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.
We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.
Nothing in these terms and conditions will limit our liability for death or personal injury resulting from our negligence or that of our servants, agents and employees.
Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Severance
If any of these terms and conditions are found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not affect the validity or enforceability of the remaining provisions.
Updates & Amendments
These terms and conditions may be updated or amended from time to time to comply with law or where our business or website requires such change without any notice to you. Updates and amendments will be posted to our website.
Governing Law and Jurisdiction
These Terms & Conditions, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms and Conditions.